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Privacy and Cookies Policy

Your privacy is important to us here at Freeway School of Motoring and we want you to be confident that the information you give us when using this website (www.freeway-som.co.uk) and our driver training services is safe and secure. This privacy policy explains how we comply with the General Data Protection Regulation (GDPR) and its predecessor, the Data Protection Act (DPA). It will explain how and why we use your personal information, your rights and choices with regard to these details, and explain how we take steps to keep it secure and confidential.

Information we may collect from you

We will collect information about you should you use the “Contact” page on our website and/or when you book driver training with Freeway School of Motoring via email, phone or text. We may also collect information when you voluntarily participate on our social media channels.

Your personal details may include some or all of the following, but may not be limited to, your name and title, home/work/place of study addresses, email addresses, phone numbers, date of birth, driving licence number.

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

When you visit this website we may collect information about your online browsing behaviour and any devices you have used to access our Site (including your IP address, browser type and mobile device identifiers).

We do not request and therefore do not disclose any sensitive personal data, such as race, religion, or political affiliations.

We will ask if there are any medical conditions that we ought to be aware of that may affect your ability to drive, for example, but not limited to, any medication you are taking whether prescribed by a medical practitioner or otherwise; any serious injury that may affect your ability to control the vehicle.

Why do we ask for your home, mobile phone number, and email address?

• In order to contact you about an enquiry you have made.
• In order to contact you about relevant products or services that we feel may be appropriate to your learning.
• In order to contact you to confirm, amend or cancel a driving lesson appointment.
• For any other reasonable reason to do so.

Use of Cookies

This website uses cookies hopefully to enhance your experience while visiting it.

Cookies are small files that are saved to your computer’s hard drive that track, save and store information about your interactions and usage of the website you are viewing. This allows the website to provide you with a tailored experience within this website.

All computers have the ability to decline cookies by activating the setting within your particular browser’s security options which enables you to decline the cookies.

How to control cookies

You can restrict, remove or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, visit the following website:  http://www.allaboutcookies.org/.

Certain cookies may be set as soon as you visit our website, but you can remove them using your browser settings. If cookies are disabled on your device you will still be able to use most of this site, but it may limit what you can do.

Website Visitor Tracking

This website uses tracking software to monitor its visitors so as to better understand how they use it. This software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website. Such information will not identify you personally as it is merely statistical data about visitors and their use of this website. This statistical data does not identify any personal details whatsoever. Such data will include, but is not limited to, your IP address, your browser type, what pages you have viewed, and where in the world you are accessing the website from.

Social Media Policy & Usage

Freeway School of Motoring has profiles on several social media platforms and users are advised to verify the authenticity, and ensure they are on the correct page for Freeway School of Motoring, before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. We would respectfully ask that users conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

Where we store your personal data

The data collected from you for use by us, will be stored by us within the European Economic Area (EEA). Information collected by our service providers may be transferred to, and stored at, a destination outside the EEA. Your data may be processed by staff operating outside the EEA who work for one of these third party service providers. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If you choose to use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

Uses made of the information you provide

We collect information about you to help advise you about the range of options available regarding the product/service we provide and in order to process the booking of training sessions. We also use the information to keep you informed of latest availability via a range of contact methods.

We respect your personal information and do not share your information with 3rd parties other than to provide you with services appropriate to driver training. These may include theory test services, online e-learning modules provided by the local road safety authority, and the DVSA (for the purpose of booking your practical driving test).

Client information is held in both paper and electronic formats. This may consist of some or all of the following pieces of information: name, postal address, email address, driving licence number, mobile or landline phone numbers, and DVLA licence check details.

Electronic information is held on a password protected computer, which is stored securely and has internet security, anti-virus and malware software regularly updated; information is also held on mobile phone, which is also securely protected.  

Client information including, but not limited to, records of payment made and lessons taken, will be retained for no more than 7 years to comply with HMRC taxation and audit requirements.

If you opt to use a payment card to pay for services, Freeway School of Motoring will process the relevant information you provide for this transaction using Worldpay UK. No sensitive card information is recorded or stored by Freeway School of Motoring.

After 7 years, all electronic and paper information is deleted and/or destroyed by means of shredding.

If, after 6 months from your initial enquiry, you have not made a booking in that period we will delete your data.

What we may use your information (and contact details) for:

• To confirm any lesson bookings and enquiries.  
• To send you post driving test course reports and certificates.
• To book your practical driving test.
• To provide you with information that will assist you in learning to drive.
• To grant you access to the DTS Anytime Pro theory test system
• To provide you access to the LearnSafeDriveSafe portal for online e-learning modules.
• We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Data Protection - Dash Cam Use

Freeway School of Motoring uses outward facing dash cams in the windscreens of the tuition vehicle. There is no internal view of the vehicle and no audio recording.

The cameras are used exclusively for the safety and security of the occupants of the tuition vehicle.  

Video footage of any incident captured via the dash cams is retained, away from the vehicle, for a maximum period of twelve months. Should it be required in the event of a claim being made or legal action being pursued, the video footage may be provided to either the Police or to an insurance company to establish liability in the event of such an incident.  

Disclosure of your information

We will not share your details with any third parties except in the following instances:

• Booking practical driving tests via the official DVSA online booking system.
• DTS Anytime Pro – an online theory test resource provided to all new drivers learning with Freeway School of Motoring
• LearnSafeDriveSafe online e-learning modules and post-test driving courses administered by the South Yorkshire Safer Roads organisation.
• Worldpay – for transactions made via payment card.
• To verify your driving licence details with the DVLA records.

Marketing

Freeway School of Motoring does not send out any emails, texts or calls for the purpose of marketing unless permission has been provided to allow us to do so.

Upon successfully passing your driving test, Freeway School of Motoring will ask if you will consent to your image to be photographed and used on its social media channels. If you do not wish to do so then this will be adhered to. By agreeing to having your photograph taken, you consent for this image to be used on such channels as, but not limited to, Facebook and Twitter.

Security

Freeway School of Motoring is registered as the trading name of the data controller with the Information Commissioner’s Office, under the following registration number: ZA350601.

The submission of information via the Internet or email cannot be taken for granted as being completely secure. Whilst we at Freeway School of Motoring will do our best to protect your personal data, its security cannot be guaranteed whilst transmitting it to our website and any such submission is at your own risk. 

Where passwords have been issued for you to access third party sites such as online e-learning modules or online theory test software, you are responsible for keeping this password confidential. Should you opt to change this, you should choose a password which is not easy for someone to guess. Passwords cannot be reset by Freeway School of Motoring for these third party services.

If you choose to follow any of the links to third party websites featured on our website, these websites will more than likely have their own privacy policies, which you should check if you wish to continue using them. We do not accept any responsibility or liability for their policies as they are out of the control of Freeway School of Motoring. Although we aim to only include external links to content that is relevant to driver training, we would advise that users adopt a policy of caution before clicking any external web links mentioned throughout this website. We cannot guarantee or verify the contents of any externally linked website. Users should therefore note they follow an external link at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned. Users are advised to verify their authenticity using third party anti-virus software or similar applications.

Children’s Privacy

Freeway School of Motoring, due to the nature of its business, does not knowingly collect personal information from persons under the age of 13. If such information is submitted and subsequently identified, we will delete that information from our records immediately. If you are under 13 years of age and you would like to use this website in a way which involves submitting your personal information, please ask your parent or guardian to do so on your behalf.

Protection

Freeway School of Motoring is registered with the Information Commissioner’s Office, in compliance with the revised GDPR EU laws on Data Protection, effective 25th May 2018. Registration date was 26th April 2018.

Your information rights and responsibilities

You already have certain rights under existing data protection legislation, including a right to request, in writing, a copy of the personal information we hold on you. From 25 May 2018, the GDPR will give you the following rights:

• The right to correct your personal information if it is inaccurate or incomplete.
• The right to request that your personal information is deleted or removed from our systems.
• The right to prevent us from using your personal information, or limit the way in which we can use it.
• The right to request that we move, copy or transfer your personal information.
• The right to object to us using your personal information, including where we use it for legitimate purposes. If such an objection is raised, we will stop processing your personal information unless exceptional circumstances require us to continue doing so, and as a result we will inform you of this and why we need to continue processing your personal information.

Subject Access Requests

Under both DPA and GDPR legislation, you have the right to access information held about you by us. You can also request to have all the personal data we hold about you deleted in full. Please write to us or contact us by email if you wish to request confirmation of what personal information we may hold relating to you, or if you wish this information to be deleted. Contact details are below. There is no charge for submitting this Subject Access Request. We will provide and/or delete this information within one month of your request.

Please refer to the information you wish to see, giving dates if and where possible. We will not process any Subject Access Requests made by a third party, unless it arrives with the written authority of the person who is the subject of the request.

If you have any questions relating to the use of your personal information, or to exercise any of your rights as set out in this Privacy Policy, or should you wish to make a complaint please contact us by email at webmaster@freeway-som.co.uk,

or write to us at Freeway School of Motoring, 25 Eagle Avenue, Barnsley, S75 1FE.

If you are not satisfied with the way any complaint you make, in relation to your personal information, is handled by us, then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner's Office.

Whilst we will endeavor to keep the information you provide to us secure, we cannot fully guarantee its security. By using our website you accept the risks associated with providing information online and will not hold us responsible for any breach of security.

Miscellaneous

Freeway School of Motoring is controlled, operated and administered from entirely within the UK.

Should you be accessing the Freeway School of Motoring website from anywhere else in the world, you should be aware that you are potentially transferring your personal information to Freeway School of Motoring in the UK and, by continuing to use this website, you consent to that transfer and to abide by the applicable laws concerning its use by you.

Changes to the Privacy Policy

This policy is effective from 26 April 2018. Any changes to this Privacy Policy that are necessary as a result of changes to legislation or website enhancements will be made available by posting them to this page.

If these changes are of utmost importance, we may also decide to contact you via email or text with the new details and in doing so get your consent to make these changes if legislation requires this. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

It is your responsibility, however, as a user of this website and the services provided by Freeway School of Motoring, to make sure that you are aware of changes by checking for any on this page on a periodic basis. Changes will become effective as soon as they are posted on this page.

Effective as of: 26 April 2018